AC One Hour Heating & Air Conditioning
  • Elk Grove Village, IL, USA
  • $15-$20/hour
  • Hourly
  • Full Time

Medical, dental, vision, long-term and short-term disability insurance, and a 401(k) plan with a 50% match up to 8% of salary


AC One Hour of Elk Grove Village, IL is looking to hire an energetic full-time Customer Service Representative / CSR / Dispatcher to join our HVAC office team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing friendly service in a fast-paced office environment? If so, this may be the position for you!

 

We offer a competitive wage of $15-$20/hour based on performance and experience. This Customer Service Representative / CSR / Dispatcher position comes with a typical schedule of Monday-Friday. We also offer generous benefits including medical, dental, vision, long-term and short-term disability insurance, and a 401(k) plan with a 50% match up to 8% of salary. Our team also earns one week of paid personal time off (PTO) after one year and two weeks of paid PTO after two years. And, after five years, up to three weeks of paid PTO can be earned! If this sounds like the opportunity that you've been searching for, apply today!

 

ABOUT AC ONE HOUR

 

At AC One Hour, our mission states: "We serve people with the highest degree of honesty and business integrity". Every day our company lives up to this challenge by striving to meet each customer's needs through excellent HVAC service as well as only hiring the most competent, friendly, trustworthy heating and cooling technicians in the business.

 

We know our team is essential to our success. This is why we offer competitive compensation and great benefits. We help our employees build promising careers where they can enjoy the people they work with as well as a fun work environment.

 

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR / DISPATCHER

 

As a Customer Service Representative / CSR / Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best service possible. You cheerfully respond to customer calls and emails ready to answer their questions and problem solve. With your strong organizational skills, you schedule service appointments. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.

 

You call customers to verify that services have been performed appropriately and clients are satisfied. You also have the opportunity to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. You love that you help make our clients comfortable and happy!

 

QUALIFICATIONS

 

  • Customer service experience
  • Basic computer skills
  • Phone skills
  • Proficiency in Microsoft Office Suite

 

Dispatcher experience is a plus! Familiarity with the HVAC industry is preferred, but not required. Experience in construction or home services is a plus! Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this position!

 

WORK SCHEDULE

 

This is a full-time position working business hours within a standard five-day workweek. You love that you will have your weekends free!

 

ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?

 

If you are great on the phone and feel that you would be right for this Customer Service Representative / CSR / Dispatcher position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

AC One Hour Heating & Air Conditioning
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